22
Jan 15

21 Ways To Reduce Telecom Expenditure in your Business

Telecom Cost Reduction

Use this free whitepaper to educate yourself on 21 ways to reduce telecom expenditure in your business.

Read this whitepaper if you are:

  • In a decision making capacity around your telecoms offering
  • Overpaying for your telecoms services
  • Haven’t reviewed your landline, phone system, mobile, call conferencing, fax or service fees recently

It’s time you re-evaluated your set-up to maximise the cost efficiencies that providers such as Blueface can provide with enhanced technology and service offerings.

This whitepaper covers:

  1. Roaming
  2. Soft phones
  3. Call destination barring
  4. Refurbished handsets
  5. Shared usage plan
  6. Contracts
  7. Contract exit penalties
  8. Bring Your Own Device (BYOD)
  9. Voicemail costs
  10. PBX licensing, PBX upgrade and PBX service fees
  11. Fraud prevention
  12. Leased lines
  13. Line rental
  14. Non geographic numbers
  15. Call conferencing
  16. Internal telecoms policy management
  17. Invoicing
  18. Support
  19. Internal audit
  20. Negotiate rates
  21. International local numbers

Check out the telecoms cost reduction whitepaper here.

Want to find out more? Get in touch to find out Blueface can improve your business communications at sales@blueface.ie / 01 524 2000.


06
Jan 15

2014 Year in Review

Blueface 2014

source picbasement.com

Blueface, Ireland’s leading cloud telephony company, recorded its most successful year in business in 2014, with an impressive growth to 24,000 business customers users and a 18.9% growth year-on-year increase in revenue. To cater for this growth, the company will recruit for ten new positions across the areas of sales, marketing and engineering.

In the past year, Blueface has become a leading telecom brand in the SME and corporate market, through strategic partnerships with Panasonic and Microsoft Lync and continued developments in Research & Development. The company has performed strongly in growing its SME and corporate customer base and has secured contracts with BAM Construction, St. Patrick’s College, Goal, Nicholas O’ Dwyer Consulting Engineers, Tusla, Dualway Coaches, Galetech energy, Castleknock College, Amentum Capital and Social Entrepreneurs Ireland. Such growth can be attributed to the growth in broadband availability, the rise of remote working and the market beginning to mature with respect to telecoms services in the cloud.

Alan Foy, CEO of Blueface, said: “This year has been an exciting year for Blueface. The company has recorded its most successful year and this is reflected in our current recruitment drive for ten new positions. We have found that customers are increasingly eager to avail of new low-cost converged offerings and hosted voice services delivered on the company’s existing IP network. Blueface strives to support Irish business by supplying high-quality, low cost services. The company’s ambitions for 2015 are very clear; aggressive growth through investment in sales and marketing along with a proactive acquisition strategy”.

Highlights for the company in 2014 included:

  • In February 2014, Blueface published its ICT Insight Report, which uncovered insights into existing business telecoms usage across Ireland as well as a set of predictions based on research.
  • A strategic partnership with Microsoft Lync, to offer Lync customers the ability to make calls outside of the corporate network anywhere in the world.
  • A strategic partnership with Panasonic, to launch a new range of IP phones. This product is available exclusively to the Irish company and is a world first.
  • Blueface Italia office was officially opened in Rome by Mr Richard Bruton TD and Enterprise Ireland CEO Julie Sinnamon
  • Blueface became the first Irish owned telecom company to have a second Point of Presence with a split switch
  • Continued CSR activities including becoming a Patron of the Ireland Funds, supported Trinity’s LaunchBox and Social Entrepreneurs Ireland
  • Bronze sponsor of the Web Summit
  • Celebrated 10 years in business

Are you interested in joining a growing Irish technology company? Take a look at some of the roles we have in our careers section.


22
Dec 14

15 Business Phone Service Features You Cannot Live Without

15 ReasonsChoosing a new phone system for your office can be daunting.

Traditional line rental or VoIP? On-Premise PBX or cloud phone system? Which company to trust? What functionality do I need in my phone system?

High costs, technical jargon, PBX reviews and a broad range of suppliers can leave a business owner feeling confused about what is required of a phone system for their office experience.

Inspired by this issue, Blueface came up with 15 Business Phone Service Features list the companies cannot live without as your buyers guide.

  1. Dial Tone Reliability

This seems like the most obvious consideration but when you pick up the phone you need the reliability of hearing a dial tone and being able to make or receive a call. Choose a company that has invested heavily in their technical infrastructure, has trusted customers and a good reputation so that you’ll always hear that dial tone. If you do choose a Voice over IP service, you’ll want some sort of protection if your broadband goes down. Look for a provider that offers automatic failover on incoming calls to mobiles or other numbers should your broadband suffer an outage of some sort.

  1. Music on Hold

Nobody enjoys being put on hold. It often happens when somebody needs to check with their colleagues, look up your records or as they transfer you. In any size of organisation, putting a customer on hold does usually spare time for both parties. Making this experience as nice as possible with music helps create a relaxed mood for your caller. This is particularly helpful if there’s a complaint but it also helps create a professional impression of your business. Avoid using radio stations and chart music that will rack up royalty fees by using a provider that supplies you with royalty free music as standard.

  1. Call Transfer

Transferring a call to the correct department or the right person can save precious time for both the employee and the caller. It avoids walking from one end of the office to another to pick up a call. Look for the ability to make supervised and blind transfers depending on your business needs.

  1. Call Forwarding

If you’re ever away from the desk you’ll want the call to route to either your voicemail, mobile or to a number of other colleagues’ phones. Where you don’t want to send callers to your voicemail, being able to forward them with one click will mean you’ll never miss another call. It’s important you have this functionality without needing to involve somebody else to action otherwise it won’t be practical to use.

  1. Conference Call

Do you ever feel that a quick phone call would prevent those long trails of emails with countless replies? Look for a service that offers a free call conferencing service allowing you to bring in multiple parties with a room and pin for larger meetings or a quick 3 way call from the handset itself. Even better is where your phone service provider can supply international numbers for you to share with international customers/suppliers to join your call.

  1. Call Block

Being able to put somebody on a blocked list, can sometimes be necessary. Be it an annoying sales person ringing three times a day or anybody else you don’t want to receive calls from. It’s quick and effective. You may also wish to block certain destinations e.g. premium numbers or certain international destinations to avoid employees racking up large bills for your company. Look for this option to control your costs.

  1. Call Log and Real Time Call History

Being able to access a call log directly from your phone can help find any missed calls, recent dials or last incoming calls. This is important for adding customer’s numbers to your CRM or for doing call backs. When you’re looking to do more analysis on the number of calls you receive, look to a service that offers you a raw CSV of your call history for monitoring how busy your staff have been and the costs you’ve incurred.

  1. Phone book

If you’ve got important customers who call you regularly, it’s nice to know in advance when they’re calling and greet them by name. You’re used to doing it on your mobile so why not on your desk phone? Look for this feature from your provider.

  1. Direct Dial

Having a direct dial (DDI) on a phone can make business much easier. You can give this out to people you’d like to reach you directly rather than going through your main line number. With caller ID you should be able to easily identify the origination of the call whether it’s coming in as part of a ring group, internal call or external call to your DDI.

  1. Call Waiting

During busy times, it’s easy to feel overwhelmed with a large number incoming calls. The call waiting feature allows customers to ring while you’re still on call. This allows you to put your initial call on hold, answer the incoming call to take a message and return to your original call. Even companies that aren’t that busy can benefit from this service where customers won’t get a voicemail and will have the chance to speak with someone.

  1. Voicemail to Email

If you’re out and about, you want an instant notification of your voicemails. Most landline services only inform you that you’ve a voicemail once you’re out back at your phone. Look for a service that sends you a recording of the voicemail by email. This is a really handy feature to avoid dialing 171.

  1. Virtual Receptionist

Whether you’re a big or small company, a virtual receptionist does help direct callers to the right department in the quickest time possible. While some people may argue it’s a less personal touch, when combined with a well recorded greeting, an IVR or virtual receptionist will give your business a professional impression. For added effectiveness look for time of day routing options that only send calls to you during work hours and go to voicemail out of hours.

  1. Self-Provisioning Phones

Phones that will work instantly once they’re plugged in mean that you won’t need to wait for any engineer’s installation and they’ll work in minutes with a broadband connection. This gives you the simplicity of a traditional home phone with a 21st century flexibility of being able to work anywhere.

  1. Ring Groups

Once your business is of a certain size, you’ll need ring groups for your sales team, accounts or customer support. A ring group allows you to send incoming calls to a group of phones that connects the call with whoever picks up the phone first. This is the most efficient way of routing calls and helps calls get picked up quicker increasing the speed of your business.

  1. Virtual Fax

While faxing is a legacy technology that has been slow to die off, it’s still heavily relied on in law, property and government sectors. A phone service provider that can allow you to send and receive faxes by email will not only give you more efficiency in your organisation but also removes line rental fees. Also if you have sensitive information in faxes, a virtual fax service will mean you won’t leave that confidential piece of paper sitting on the machine as it will be in your protected inbox.

So make sure to tick most, if not all the boxes while choosing a new phone system, and this will help to get a great phone system that no business can live without.


13
Nov 14

Blueface Web Summit Competition Winner

Blueface is delighted to announce the winner of our Web Summit selfie competition. Thanks to the hundreds of entrants and people who visited our stand throughout the week.

The winner of 2 x return flights to San Francisco is…… Michael Flanagan for this tweet with Zara below.

How we picked the winner:

  1. Turned each competition entrant into a number
  2. Entered the numbers into a range
  3. Used a random number generator
  4. Lucky number 73 was picked, which was Michael Flanagan’s entry

Keep an eye on the Blueface Twitter page for more competitions and updates.


13
Nov 14

Day 3 at the Web Summit | Pedius and Blueface Partnership

At the Dublin Web Summit 2014, Pedius announced the launch of their services in Ireland, and news of their wider partnership with Blueface. 

Pedius Blueface

 

Pictured at the launch at Web Summit 2014, from left: Alessandro Gaeta (Lead developer, Pedius), Stefano La Cesa (CTO, Pedius) Brian Martin (Business Development and Marketing Manager, Blueface) and Lorenzo Di Ciaccio (CEO, Pedius).

Pedius is a communication system that allows hearing impaired people to make normal phone calls using speech recognition and synthesis technologies. It is available for download as an App for both iPhone and Android. Pedius use Blueface to deliver Voip service to their rapidly increasing customer base.

Pedius chose Blueface as their Voip provider because Blueface could rapidly deliver numbering and voice services across Italy, Ireland and the U.K., and had the technical expertise and network capability to deploy a robust and economic solution.

Without Blueface our project could not have been completed in all three countries so quickly. Thanks to their services we are now able to help deaf and hearing impaired people in three countries to communicate directly through Pedius with everyone.” Said Lorenzo di Ciaccio Pedius CEO at the Web Summit this year.

“We are always happy to become part of amazing new projects which really make a difference in the world we live in. We help companies, people, everyone, to stay connected. The services we have given Pedius will help their users in a very affordable way”. Said Luca Caralvi Blueface Italia CEO at the Web Summit this year.

Download the Pedius app here: Pedius for Android / Pedius for iPhone/iPad


05
Nov 14

Day 2 Blueface at #websummit

Microsoft Lync and Blueface Partnership

Blueface and Microsoft

Blueface and Microsoft have partnered up to offer customers the ability to use unified communications platform Lync for voice calls. Through Lync, which is part of Office 365, Microsoft customers now have the ability to make calls outside of their corporate network with Blueface. This method of communication is growing in popularity in Ireland especially among enterprises and the public sector.

Blueface with Lync is a real benefit for remote workers and companies looking to centrally integrate their telecoms. In our recent ICT Insight Report, we predicted this as a trend that will continue to increase. Voice is becoming more integrated across various applications on the PC. Blueface will work closely with Microsoft partners to roll out breakout voice over Lync. Commercial details will be published shortly. Email sales at blueface.ie to express an interest in finding out more.

 

Taoiseach Meeting

Enda Kenny and Alan Foy

Alan Foy, our Chief Executive met with An Taoiseach Enda Kenny after ringing the NASDAQ bell. The Taoiseach has been a great supporter of Blueface including helping to officially launch our mobile service in 2012.

 

Competition

We’ve had over a lot of entries to our competition to win free flights to San Francisco so enter before the competition closes tomorrow. Details on how to enter.


04
Nov 14

Day 1 Blueface at #websummit

Panasonic, US Ambassador Visit, San Francisco Flights Competition

Today draws to a close after a whirlwind of meetings, media interviews, coffees and selfies! Blueface has attended the Web Summit every year but this is our second year to exhibit. Based near the Enterprise area, Blueface has been busy meeting passers by including some familiar customers and partners.

 

Panasonic

Panasonic Blueface

In a world-exclusive collaboration, Blueface and Panasonic have teamed-up to launch a new range of IP phones today at the Dublin Web Summit. Ireland is the first market in the world where the new Panasonic range of phones will be available to customers by the end of 2014.

The launch comes after an extensive six month Research & Development process from both companies, which included the Blueface team travelling to Japan. The plug and play phone is designed for maximum mobility around an office, retail space or any industrial environment. The handset operates from a very small base station that plugs into a broadband router. The exclusive partnership eliminates the need for wires and works over wireless DECT technology, which allows any handset to work off it.

Blueface was delighted to have Hironobu Higuchi, Manager of Communication Products, Panasonic with us for the announcement.

 

US Ambassador Visit

Blueface was delighted to welcome newly appointed US Ambassador Kevin O’ Malley to our stand to discuss how Blueface helps US companies setting up in Dublin with their telecom needs.

alan janelle ambassador

 

#blueface Competition for Free Return Flights to San Francisco

Today we launched our competition to give one lucky company the chance to win free return flights for two to San Francisco. See here for details on how to take part. Keep those entries coming in!

S.F_competition_2

Stay tuned for Day 2! For now, on to the #nightsummit


03
Nov 14

Blueface Selfie Competition

Win 2 Return Flights to San Francisco #websummit #blueface

Blueface is giving one lucky startup the chance to win 2 x return flights to San Francisco during the week of Web Summit.

Visit Silicon Valley and meet with venture capital firms, network in the thriving Bay Area startup community or just enjoy a well-earned break for two of your team.

Blueface received funding a number of years ago that has helped accelerate our company’s growth and would hope that these tickets could help you land your investment or at least provide for an inspirational trip!

 

How to Enter?

  1. Take a selfie
  2. Publish your tweet including the hashtags #blueface & #websummit
  3. Follow @BluefaceMobile on Twitter

 

Rules

  • Blueface judge’s decision is final.
  • Blueface will book the tickets on your behalf.
  • You must give at least 35 days notice to Blueface for your travel dates.
  • The competition prize is to a maximum value of €1,000.
  • The prize is non transferrable.
  • The prize must be claimed before 30th of June, 2015

24
Oct 14

Blueface to Exhibit at The Web Summit 2014

Blueface is delighted to be attending the Web Summit this November in Dublin. The event has developed into a global phenomenon with over 20,000 people due to descend on the RDS from around the World as well as a strong local Irish contingent.

The three day event running from the 4th to the 6th of November will feature 500 speakers, a host of exhibitors and plenty of networking opportunities throughout including nightly pub crawls. The attendees will be a combination of tech CEO’s, investors, start up entrepreneurs, marketers, makers and everything in between from the global technology giants to the bootstrapped early start ups.

Blueface will be located in the Enterprise Area in Simmonscourt where the the main stage is this year. Drop in and say hello. If you’re interested in an innovative communications provider for your start up or global enterprise, we’d love to chat.

Stay tuned for some exciting announcements during the week and follow our Twitter account to keep in touch with the latest news.


08
Oct 14

Blueface meets Panasonic in Tokyo

Japan_picture

Kinichiwa (さよなら)

Some of the Blueface Team are just back from a visit to Japan, to meet with our partners Panasonic, along with some other key players in the Japanese Telecom industry.

To say we were overwhelmed by our welcome and the hospitality shown by our hosts is an understatement.

Some quick facts – Tokyo’s economic impact is bigger than New York and London combined. Based on GDP, it has an economic value of about USD 2.2 Billion, compared to 1.3Bn and 0.6Bn for New York and London respectively. Tokyo’s population including the suburban area is enormous – 37.1 Million people and growing. The central business district in Tokyo increases by approximately 3.3 million people during the business day. Its total area is about the size of Wales….

If you think that the property bubble in Ireland was bad, this might give some comfort – apparently during the Japanese Real Estate bubble the Imperial Palace in Tokyo was worth more than the entire state of California!

Tokyo is probably the cleanest city I’ve ever seen – every road and pavement looks like that have just been laid, and there is hardly any litter in sight. Every wall, every street corner seem squeaky clean. Smoking is banned on the street although not in bars! Roadworks are apparent but the repairs are seamless – not a bump in sight. The subway and metropolitan public transport is incredibly efficient and clean, and punctual of course.

Our meeting with Panasonic was in Fukuoka, a 2 hour plane journey from Tokyo, and we were there two days after arriving in Tokyo. We got to see the latest Panasonic hardware and meet the whole team to discuss developments and how we could work together to provide the best IP telephony experience possible.

We were then accompanied back to Tokyo and brought to the Panasonic experience centre – Panasonic’s view of future technology along with some existing high tech including a very interesting fuel cell for domestic use, and a kitchen of the future which prepared meals like a professional chef – straight off the (holo)deck of the USS Enterprise!

A big thanks to everyone in Panasonic for hosting us, to Hiroshi for his kind hospitality, to Enterprise Ireland for arranging such productive meetings and to all our new friends in Japan. We can’t wait for our next trip…

Sayonara!

Feargal


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