Residential


14
May 10

The customer is King, long live the customer.

“If I had asked people what they wanted, they would have said faster horses” – Henry Ford.

Mr. Henry Ford  I salute you, but we at Blueface feel a little differently about our customers! We’re a communications company, customers are our business and only through interaction with you, our customers, will we be able to continue to deliver the products that you want and services that you need. We’ve embedded a short survey, which should take no more than 5 minutes to complete, on our customer call history page and we we be very grateful if you’d take some time to log into your account and complete it anytime over the next  4 or 5 days. The survey has some basic questions about what services you use, what features you’d like added and how we can improve your experience online.

This information will be used to develop new products and services as well as helping us improve the services we currently have on offer. We’d like to thank you in advance for taking the time to do this it will be of great use to us over the coming few months.

To take the survey, please go to : Customer Satisfaction Survey

Regards,

Alan Haverty

Blueface


19
Mar 10

Blueface new Visual Voicemail Feature

Hello everyone,

Blueface are delighted to be the first company in Ireland to provide Visual Voicemail, which is a New Free Feature , accessible from our website and available to all our customers.

This new feature allows our customers to listen to voicemail messages, download them and delete them easily and all these handy features are available directly from our website. The page displays information about each message: time of call, caller number or ID, message duration and have Play and Downloads buttons afterwards. This new feature avoids the hassle of having to go through an automated system (IVR) to perform the same. We’ve all been through the boring: Press 4 for next message, Press 6 to delete … This time is now over.

If your mailbox is almost  or completely full (We allow up to 100 messages per mailbox), you’ll see a warning message inviting you to delete some old messages.

The audio player is based on a plug-in piece of software. On most systems this plug-in will be Quick Time Player, for Windows users on Internet Explorer this plug-in will be Windows Media Player (Make sure to have Windows up to date ). If the messages don’t play properly, try to install the latest version of Quick Time Player. It can be downloaded for free on Apple’s website.

Currently, it works on all of the popular platforms and with all major web browsers. We’re improving the software so that it will work on iPhone, Android or Blackberry handsets soon.

We think this new tool is pretty cool, but we’d  love to get your feedback on it. Let us know what you think!

Guillaume


23
Dec 09

VAT Update

Blueface would like to update our customers regarding the amended VAT rate which was outlined in the Budget and will come into effect on January 1st 2010. Originally, when the VAT rate was increased to 21.5% in December 08 Blueface did not increase the price of their residential call plans & respective charges and we now plan on reversing that change when the new VAT rate of 21% comes into effect next year.

We would like to take this opportunity to wish you a Happy Christmas and Best Wishes for 2010.


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