Posts Tagged: calls

Residential — 5 Comments
14
May 10

The customer is King, long live the customer.

“If I had asked people what they wanted, they would have said faster horses” – Henry Ford.

Mr. Henry Ford  I salute you, but we at Blueface feel a little differently about our customers! We’re a communications company, customers are our business and only through interaction with you, our customers, will we be able to continue to deliver the products that you want and services that you need. We’ve embedded a short survey, which should take no more than 5 minutes to complete, on our customer call history page and we we be very grateful if you’d take some time to log into your account and complete it anytime over the next  4 or 5 days. The survey has some basic questions about what services you use, what features you’d like added and how we can improve your experience online.

This information will be used to develop new products and services as well as helping us improve the services we currently have on offer. We’d like to thank you in advance for taking the time to do this it will be of great use to us over the coming few months.

To take the survey, please go to : Customer Satisfaction Survey

Regards,

Alan Haverty

Blueface

Business News / Industry news — Comments Off
9
Dec 09

Changing the ‘face’ of business telephony in Ireland

During the final week of November we launched the newest area of our website, a dedicated Business section targeting Irish companies who are looking to upgrade their phone system to a more manageable, more efficient and most importantly better value service.

We spent a number of months developing a series of plans that we felt covered a range of business types from small office style businesses to SME’s and all the way up to multi-site retail outlets and call centres.

The Business plans are priced with the end-user in mind, the Business Basic package is a 2 channel package, included in this plan is unlimited Ireland & UK Landline calls* as well as 75 mobile minutes for only €49 a month. Next up is Business Plus for €69, Business Advantage for €99, Business Global €139, right up to Business Corporate which is a 32 channel package with unlimited Ireland & UK calls* and a massive 700 mobile minutes for only €219 a month.

We have only had our business call plans officially active for a few weeks now, but the interest has been remarkable. The demand for a reliable phone service which offers companies a greater level of freedom and significant cost savings is exceptional. We have spent no money on Marketing our products so far this quarter and yet, organically through coverage in the Sunday Business Post, Online via our partner sites and our excellent SEO performance has seen a huge increase in business enquiries. We stand by our belief that first and foremost we are a Communications company, if we’re not making it easier for businesses to stay in touch with their customers and suppliers then we’re not helping.

We can provide a number of features that enable Businesses to save money – ‘voicemail to email’ which saves time and money from having to access voicemail on their phones, ‘fax to email’ essentially ‘paperless’ faxing which again saves money and is better for the environment and more importantly, with exporting in mind, ‘International Geographic Numbers’. If your company would like to have a local number in London, New York or a number of international cities, we can provide you with a locally listed number for new potential customers to call, giving SME’s an early step up in International Business.