As part of the Top support queries series of posts,  I wanted to clearly explain the distinction between the usage of our Pay as you go service and our call plans or subscriptions. It seems like it’s not clear to newcomers.

Why do I get low credit notification when I call a number?

You can use Blueface in a “Pay as you go” way which means you prepay for your calls by purchasing call credit on our shop. Then, each time you make a call, the calls are billed against your pay as you go balance. This is a prepaid service, so when you run out of credit then you can’t call out anymore (you can still be called though). Our rates are very cheap compared to other phone companies, so you’ll save a lot of money by using our services.

Depending on your calling habits and in order to save even more money, we have various types of call plans which allow you to make calls for a set amount of minutes per month or unlimited to a set number of destinations. The destinations are clearly mentioned in our pages explaining the different call plans that we have : Residential Call plans

When you have a subscription, you can still call destinations that are not included in the call plan, of course, but they will be billed again from your pay as you go credit. That’s why, even when you have a subscription, it’s best to have some pay as you go credit as well. It avoids not being allowed to make a call to a destination you are not used to calling, for example. Note that depending on your calling habits it may not be necessary to have credit in your pay as you go account.

Also check out our post about low balance notification.

If you need more information or have a question about this feature, do not hesitate to start a conversation on our forum.

Guillaume