Posts Tagged: Ireland


1
Jun 10

The Making of Entrepreneurs

What is an Entrepreneur? It all depends on who’s talking. Members of the political class, media, industry, academia, and the general public have a variety of perspectives on entrepreneurship.   Often, it means something altogether different for each cohort.  The unfortunate thing about entrepreneurship, however, is that it is sometimes completely misunderstood, and worse still, entrepreneurs themselves are viewed as having almost enigmatic and somewhat obscure personalities.  Are they mad, attention seeking, unscrupulous, greedy, independent, ingenious or terrifying?  Or are they simply misunderstood?

Our perspectives are often driven by a textbook definition which can be a linear interpretation of what it means to be an entrepreneur.   From a leadership perspective, we apply a “great man theory” lens to entrepreneurs.  We assume that they have some magical, charismatic and mystic quality that makes them entrepreneurs.  At some levels, we believe that entrepreneurs are born, not made.  They take risks that the ordinary man or woman would not take.  Why?  Because they have some extraordinary genius that makes them, well, entrepreneurs…

Personally, I would like to challenge that thinking.  Firstly, I would argue that having met a range of highly successful entrepreneurs in Ireland over the last few years, that each one of them would attribute their success to the team they have around them.  People are key.  In fact, the most successful would put even more emphasis and value on the people that surround them; their attitude, their teamwork, their energy and their competence.  The most successful companies of all time have built high energy “hot spots” (check out the book by Lynda Gratton) and which are built around cultures of performance.  High performance people create high performance cultures.  The problem is that “culture” is a very esoteric and fluffy term.  From the start-ups and SME’s that I have seen, the culture of a business is created and built by people working in the business.  Culture is more than the original founder, although they have a huge impact on the business.  But it’s more than them.  It’s a collective thing, a way of operating and set of behaviours, all of which are reinforced by the team.   The entrepreneur is more like a team captain.  They are not the team, they are a part of it.

Secondly, in my opinion, entrepreneurship is about innovation.  It’s not all about the next big thing.  It’s not all about revolutionary, game changing technology.  We can be entrepreneurial in existing businesses.  We can find new, better and more innovative ways of doing business and serving our customer.  Some of the most recent successful, enterprising ideas have been centred around business model innovation like DELL or Amazon or Ryanair.   I can safely say that the majority of entrepreneurs don’t see visions of the future and then arrive back on earth to prepare a business plan and seek funding.   Business, as in life, just doesn’t work that way.   Entrepreneurship is about serving a need or a gap and fixing it.  I would even go so far as to say that most inventions have been a reaction to a gaping lack of something and a clear, identifiable need.  It’s not about sitting on top of some mountain somewhere and strategising.  It’s about knowing your customer and their needs and doing everything in your power to serve them and address those needs.   Entrepreneurship firstly involves identifying gaps and weaknesses in the current order of things.  But coupled with this, entrepreneurship involves actually doing something about it.   This is what differentiates entrepreneurs and this is potentially why we elevate them to celebrity status.   But we forget that sometimes these entrepreneurs weren’t so visionary, so talented or so lucky.  Sometimes they needed to make a living.  They had to take a risk which led them down a path they might not ordinarily have chosen.  They committed themselves to a course and a trajectory, which either worked or did not.  But it’s safe to say, they almost never went it alone.

Alan Foy


14
May 10

The customer is King, long live the customer.

“If I had asked people what they wanted, they would have said faster horses” – Henry Ford.

Mr. Henry Ford  I salute you, but we at Blueface feel a little differently about our customers! We’re a communications company, customers are our business and only through interaction with you, our customers, will we be able to continue to deliver the products that you want and services that you need. We’ve embedded a short survey, which should take no more than 5 minutes to complete, on our customer call history page and we we be very grateful if you’d take some time to log into your account and complete it anytime over the next  4 or 5 days. The survey has some basic questions about what services you use, what features you’d like added and how we can improve your experience online.

This information will be used to develop new products and services as well as helping us improve the services we currently have on offer. We’d like to thank you in advance for taking the time to do this it will be of great use to us over the coming few months.

To take the survey, please go to : Customer Satisfaction Survey

Regards,

Alan Haverty

Blueface


19
Nov 09

Blueface, Futurecurve and Enterprise Ireland workshop

Enterprise Ireland, Futurecurve and the development of our Value proposition

9.00am on another soggy Wednesday morning Ken Cahill and I wait in the reception of Enterprise Ireland. We were there for an update meeting and workshop with Helen Blake, Cindy Barnes from Futurecurve and Grainne Ryan our Enterprise Ireland DA

The team have been helping us develop Blueface’s Value Proposition. It is imperative that we understand our customers’ needs and identify the augmented benefits that come from using Blueface, before we engage in any significant marketing campaigns. The purpose of the workshop is to generate a greater focus on our Target market from an internal perspective; we have been working with Helen and Cindy to uncover the elements that lead to Blueface’s success. We attended a group workshop in October which provided us with a series of tools to help us identify the benefits our customers are most attracted to, the main features which seem to generate the greatest level of satisfaction are the low cost of calls, flexibility and scalability of the service as well as the consolidation of office technology into one phone or one device, these are all recognized as expected benefits from our business customers’ perspective.

The augmented benefits that come from this are improved time management, an increase in cash flow as telephony costs drop, ability to work anywhere and the most exciting benefit being the ability of any company to have ‘virtual international offices’ in the UK, US etc. This provides smaller emerging businesses with an opportunity to test the export market without the need for heavy international investment.

At the core of our business is the promotion of communication. Obviously it’s in our interest to promote ourselves in line with this, the success of Blueface depends heavily on businesses in Ireland and the UK empowering themselves by taking control of their own communications model, for far too long the SME and residential markets have fed into the telecommunication ‘cash cow’ for the sole reason of increasing resale value. The incumbent provider continues to stifle the Irish market by charging ‘money for old rope’. The IP communications platform is a far more exciting proposition, bringing all the standard features of a telephony system into the 21st Century.

Alan