As part of the Top support queries, I wanted to provide some more information about number porting in Ireland since it’s an important process for customers and it’s usually an action people are stressed about as it can appear quite confusing. It is definitely something you should consider if you want to stop paying line rental, as porting your number to Blueface will eliminate this. We would like to make things as easy as possible for you so here is some information on number porting to help you out.
Can I port a number from an ISDN or DSL line?
You can port your number from almost all telephone line types – PSTN (standard phone lines), ISDN , Virtual Lines, and you can even port your Fax number.
If you have DSL Broadband (this is Broadband that runs over your telephone line) then you will need to get this Broadband removed from the line before you submit a number port request to us here at Blueface. Unfortunately it is not possible to port your phone number if there is Broadband on the phone line – this is mainly because your phone line will cease working when your number has been ported over, so you wouldn’t have use of your Broadband then anyway.
Some people get around this by getting their Broadband provider to put their Broadband on a separate phone line – this can often take some time however. It will then leave your phone number on a line of its own so that we can then port it over. The other most common solution that customers use is to cancel their Broadband on their phone line and move to a Broadband provider that does not require a telephone line – such as wireless Broadband, for example. This will then cut your costs as you will no longer have any line rental to pay at all as your phone line will cease when your number has ported over so your phone number will be on your Blueface account and you will have your Broadband with your new provider. Most people go with this option so that they can cut their line rental costs, as this is often what makes up the bulk of customers monthly telephone bills.
You can also port your number to Blueface if it is an ISDN line. An ISDN line is basically a pair of two telephone numbers together on one phone line. ISDN lines are either High Speed or Basic Rate. We can port both types of ISDN lines, but the one thing to remember with ISDN lines is that we must port both numbers from the pair together at the one time. All phone numbers on the one phone line must be ported together.
Other number porting queries that pop up often are mentioned on our number porting page.
If you need more information or have a question about this feature, do not hesitate to start a conversation on our forum.