As part of the Top support queries, here is an article about a popular question regarding our call features.

How do I set forwards and diverts?

You need to login to www.blueface.ie and go to the ToolBox (4^th tab of the customer menu).

In there you can do a LOT of cool stuff with your phone(s).

You will see a list of the phone numbers you have with us. You can’t modify the way Blueface extensions are called. Fax numbers are listed but cannot be modified here either (you can update the fax’s email in the Account Management page!).

For Irish geographic numbers you can change the way the call is routed : ring multiple numbers at once, specify backup phone numbers or SIP accounts if the phone is offline or already on a call.

The textbox in this section can support SIP accounts, mobile numbers, POTS numbers and IAX2 accounts.  You can also forward calls to a SIP account that is not a Blueface one.

You can also save your details into a ‘Profile’ and have various profiles so that you can easily load one when you need to make a quick change on your account. The use of profiles is not very user friendly. A few customers have already mentioned this and we have planned to improve this tool.

We have a few ideas to add new features around this tool, so stay tuned.

We have written a guide for this tool : Call forwarding tool.

If you need more information or have a question about this feature, do not hesitate to start a conversation on our forum.

Guillaume

Some questions asked by customers are recurrent. We pay close attention to queries that crop up too often since that implies that the information is not clear on our website or that our help section is incomplete. We often make improvements to our website and forum based on customer feedback and recurring queries.

I’ll regularly post a question and its extended answer depending on the queries we are getting. Here is a 1st one to crack that white page syndrome:

What is my voicemail pin number?

You can visualize and change your voicemail password easily by logging in to your account on our website : www.blueface.ie and then go to the ToolBox (4th tab of the customer menu). The main ToolBox screen handles number forwarding; for voicemail settings you need to go to the voicemail tab on the left hand side. You will see your voicemail PIN number here.

There you can update the email address attached to your voicemail (you will receive all your voicemail messages as a wav file to listen to on your computer – it’s a well enjoyed feature usually) .

You can also update your PIN number (must be digits only).

In our help section we have explained this, see : Voicemail management

Another point to mention about voicemail is the access number(s). From a Blueface phone, simply dial 171, then you will be prompted to enter in your PIN number.

From any phone (landline, mobile, from abroad …), you can dial (01) 5242020. You will be prompted for your voicemail box number (usually it’s your Blueface extension) and your PIN number.

If you need more information or have a question about this feature, do not hesitate to start a conversation on our forum

Guillaume