Hello everyone,

Blueface are delighted to be the first company in Ireland to provide Visual Voicemail, which is a New Free Feature , accessible from our website and available to all our customers.

This new feature allows our customers to listen to voicemail messages, download them and delete them easily and all these handy features are available directly from our website. The page displays information about each message: time of call, caller number or ID, message duration and have Play and Downloads buttons afterwards. This new feature avoids the hassle of having to go through an automated system (IVR) to perform the same. We’ve all been through the boring: Press 4 for next message, Press 6 to delete … This time is now over.

If your mailbox is almost  or completely full (We allow up to 100 messages per mailbox), you’ll see a warning message inviting you to delete some old messages.

The audio player is based on a plug-in piece of software. On most systems this plug-in will be Quick Time Player, for Windows users on Internet Explorer this plug-in will be Windows Media Player (Make sure to have Windows up to date ). If the messages don’t play properly, try to install the latest version of Quick Time Player. It can be downloaded for free on Apple’s website.

Currently, it works on all of the popular platforms and with all major web browsers. We’re improving the software so that it will work on iPhone, Android or Blackberry handsets soon.

We think this new tool is pretty cool, but we’d  love to get your feedback on it. Let us know what you think!

Guillaume

Some questions asked by customers are recurrent. We pay close attention to queries that crop up too often since that implies that the information is not clear on our website or that our help section is incomplete. We often make improvements to our website and forum based on customer feedback and recurring queries.

I’ll regularly post a question and its extended answer depending on the queries we are getting. Here is a 1st one to crack that white page syndrome:

What is my voicemail pin number?

You can visualize and change your voicemail password easily by logging in to your account on our website : www.blueface.ie and then go to the ToolBox (4th tab of the customer menu). The main ToolBox screen handles number forwarding; for voicemail settings you need to go to the voicemail tab on the left hand side. You will see your voicemail PIN number here.

There you can update the email address attached to your voicemail (you will receive all your voicemail messages as a wav file to listen to on your computer – it’s a well enjoyed feature usually) .

You can also update your PIN number (must be digits only).

In our help section we have explained this, see : Voicemail management

Another point to mention about voicemail is the access number(s). From a Blueface phone, simply dial 171, then you will be prompted to enter in your PIN number.

From any phone (landline, mobile, from abroad …), you can dial (01) 5242020. You will be prompted for your voicemail box number (usually it’s your Blueface extension) and your PIN number.

If you need more information or have a question about this feature, do not hesitate to start a conversation on our forum

Guillaume