Posts Tagged: Support

Nov 11

Blueface and Panasonic strengthen relationship further.

Blueface, Ireland’s leading internet telephony provider has teamed-up with Panasonic Solution Company Europe (PSCEU) to provide an exclusive new offer on the Panasonic KX-TGP500 cordless SIP phone system that brings together the advantages of modern internet HD VoIP voice calls, business phone functionality and easy web based administration.  The exciting new offer means that when customers purchase one KX-TPA50 handset, they will get a second handset free of charge. The KX-TGP500 SIP phone system is an ideal telephone solution for SME’s and sole traders operating in a small office home office (SOHO). The system can be used for business calls with the second handset serving as the dedicated household phone.


For just €99 (ex VAT) buyers receive a Panasonic KX-TPA50 handset along with the KX-TGP500 base unit with one included KX-TPA50 handset. For situations where more than two handsets are required, customers may purchase additional systems with the two for one offer also applicable for multiple purchases.


“This is a win-win deal for Blueface customers who can avail of the low-cost and flexible telephone solutions we provide along with the two smart Panasonic user- friendly handsets,” said Alan Foy, CEO, Blueface.


We are pleased to team up with Blueface to bring this unique offer to SMEs and the home office market,” added Bob Mercer, Area Sales Manager at Panasonic. “This initiative is an indicator of Panasonic’s development in the provision of telecommunications solutions and Blueface, who are a forward-looking innovative telecommunications company provide an ideal partner for us.”


The KX-TGP500 SIP phone system offer which is exclusive to Blueface customers comes with support for three simultaneous network conversations, support for up to eight SIP registrations and a hands-free speaker phone on cordless handset.

Jul 11

We’re expanding, We’re moving, We’re hiring

In line with the company’s expansion plan we are looking to hire an Experienced Technical Support Engineer. As part of the Blueface Technical Team you will be responsible for managing the technical support needs of our SME customers. The selected candidate will join us in our new offices in the IFSC and will join one of Ireland’s leading IP Telephony companies.

More info on: Careers at Blueface


Dec 09

Blueface Christmas Holiday Support

logo-christmasBlueface will close on Wednesday 23rd December 2009 and will re-open on Monday 4th Jan 2010.

During this time, we will regularly monitor customers queries made by email & on the forum. Support will be via email only

Best Wishes from all at Blueface!

Dec 09

Call forwarding : never miss a call wherever you ended up

As part of the Top support queries, here is an article about a popular question regarding our call features.

How do I set forwards and diverts?

You need to login to and go to the ToolBox (4th tab of the customer menu).direction_banner

In there you can do a LOT of cool stuff with your phone(s).

You will see a list of the phone numbers you have with us. You can’t modify the way Blueface extensions are called. Fax numbers are listed but cannot be modified here either (you can update the fax’s email in the Account Management page!).

For Irish geographic numbers you can change the way the call is routed : ring multiple numbers at once, specify backup phone numbers or SIP accounts if the phone is offline or already on a call.

The textbox in this section can support SIP accounts, mobile numbers, POTS numbers and IAX2 accounts.  You can also forward calls to a SIP account that is not a Blueface one.

You can also save your details into a ‘Profile’ and have various profiles so that you can easily load one when you need to make a quick change on your account. The use of profiles is not very user friendly. A few customers have already mentioned this and we have planned to improve this tool.

We have a few ideas to add new features around this tool, so stay tuned.

We have written a guide for this tool : Call forwarding tool.

If you need more information or have a question about this feature, do not hesitate to start a conversation on our forum.


Nov 09

Top support queries and their answers

what_to_doSome questions asked by customers are recurrent. We pay close attention to queries that crop up too often since that implies that the information is not clear on our website or that our help section is incomplete. We often make improvements to our website and forum based on customer feedback and recurring queries.

I’ll regularly post a question and its extended answer depending on the queries we are getting. Here is a 1st one to crack that white page syndrome:

What is my voicemail pin number?

You can visualize and change your voicemail password easily by logging in to your account on our website : and then go to the ToolBox (4th tab of the customer menu). The main ToolBox screen handles number forwarding; for voicemail settings you need to go to the voicemail tab on the left hand side. You will see your voicemail PIN number here.

There you can update the email address attached to your voicemail (you will receive all your voicemail messages as a wav file to listen to on your computer – it’s a well enjoyed feature usually) .

You can also update your PIN number (must be digits only).

what_to_do_2In our help section we have explained this, see : Voicemail management

Another point to mention about voicemail is the access number(s). From a Blueface phone, simply dial 171, then you will be prompted to enter in your PIN number.

From any phone (landline, mobile, from abroad …), you can dial (01) 5242020. You will be prompted for your voicemail box number (usually it’s your Blueface extension) and your PIN number.

If you need more information or have a question about this feature, do not hesitate to start a conversation on our forum