Posts Tagged: telecoms

Sep 15

IP Desktop Phones: Far from Dying

Over the past few years, there has been a common perception that IP desktop phones are on the verge of dying. Yes, it’s true that landline telephony is on the decline, VoIP ‘landline’ calls are on the rise. This assumption stems from people believing that landline telephony usage is on a rapid decline owing to increased fixed mobile substitution, yet this is not the case.

Our recent Blueface ICT surveys showed that majority (67.4%) of businesses currently subscribe to or have access to, both a landline and mobile telephony service. Only 13.4% reported use of landline only, with a slightly higher 15.7% using Mobile only. It is quite evident from these figures that an all mobile business is limited in its ability to project a corporate image and therefore, landline as an element of Business Telephony will certainly remain important.

An article from Telegeography provided many interesting insights into the  main scenarios behind the growth of IP Desktop phones.

Increase in VoIP based phone lines:

Statements that refer to the “death of the PSTN” actually refer to the replacement of TDM (Time-division multiplexing/ circuit switched) technology in the telecommunication network by VoIP technology. The reason behind this is mostly due to cost efficient programs  rather than a new service development.

  • The study also suggests that the decline of phone lines is limited to 1.3% per year CAGR since 2008 – the year when the total number of wired phones lines peaked with 1.29 billion subscribers.
  • It is interesting to note that even though switched telephone lines have declined at a compound rate of 4% every year, VOIP consumers have increased by a whopping 18% annually, enabling to neutralize the decline in switched phone lines.

Decline in Residential Landline voice:

Over the last few years, residential landline voice traffic has decreased rapidly owing to an increase in mobile and VoIP to VoIP calling. However, this has not affected the number of phone lines which remains more or less stable.  According to Ofcom’s recent Communications Market Report, the number of fixed outgoing phone calls from residential phone lines has decreased with an 8.2% CAGR (Compound Annual Growth Rate) over the last five years.

The Future

With all the positive trending for IP desktop phones, there is no ignoring the fact that there is much more for the next generation to look forward to. Some of the major developments that would take over telephone communications are:

  • Software based Communications
  • IP Media Phones
  • Hosted PBX (Private Branch Exchange)

In our recent ICT survey, a high number of respondents (70.9%) said to be using computer-based telephony software (i.e. Skype, Google Talk, X-lite) for business purposes. This is a reflection of the growing expectations and demands on businesses IP connection. While it has not yet been used as a major mode of telecommunication by businesses, it is definitely gaining ground in the fiercely competitive telecoms industry.

Another area of major growth in the IP phone space is the IP Media Phones. According to Frost & Sullivan, IP media phones are advanced IP desktop phones which have large displays with either integrated or plugged cameras to enable video communication, as well as support advanced telephony,Unified Communication (UC) features and integrated business applications. The IP media phone market shipped around 1.5 million devices in 2014 and this number is expected to quadruple in the next seven years. The main drivers behind moving to IP media phones are reduced costs and the need to switch to UC-enables devices.

IP Desktop Phones

IP Desktop Phones

With the cost of setting up a PBX system (telephone system within a company or institution that switches calls between users on local lines whilst allowing all users to share a certain number of external PSTN phone lines) being extremely expensive, many businesses are making the move towards a hosted PBX. The Hosted PBX handles voice signals using an IP connection and they carry out the same functions as a traditional PBX with many  benefits  such as reduced initial investment costs, increased flexibility, remote management and greater computer-technology integration. Our ICT survey revealed that 10% of respondents already used Hosted PBX, while 22% felt it would be useful for their business.

There is still a long time before we see the IP desktop phones being replaced on a large scale. Most of the major enterprise communication vendors experienced healthy growth in IP desktop phone shipments in 2014 and also invested in new ones including media phones, SIP phones, Microsoft-optimized/qualified devices and lower-end IP desktop phones.

To sum up, IP phones are not dead by any kind of measure and are here to stay with various offerings in terms of shapes, prices, integration and multimodal communications.

By, Nisha RajendraPrasad

Feb 14

ICT Insights Report Launch

Last week Blueface launched our ICT Insights Report 2014 in the ballroom of the Four Seasons to an audience of 200 business leaders and IT professionals who braved stormy conditions for an early start. Thank you to all who attended on the morning and those that sent their best wishes.

A special thanks to Emmet Ryan, technology editor of the Sunday Business Post and Matt Porter, Managing Director of Kedington who joined our panel as contributors on the morning.

The Report combined a survey of businesses in Ireland along with seven key predictions for technology trends that will impact on Irish businesses in the coming years.

A copy of the report can be read online here:

Share on Twitter with the hashtag: #ICTinsights


Pictured above is Alan Foy and Janelle Eagleton at the launch of the ICT Insight Report.

Before the doors opened.


The last minute preparations.


Breakfast briefing.


The pre-function room filling up.


The Blueface Seven ICT Predictions.


Q&A Session begins.


Panel: Nameer Kazzaz, Alan Foy and Janelle Eagleton.DSC_0080_m

Alan Foy wrapping up the morning briefing.DSC_0090_m

The Blueface ICT Insight Report team (L:R Brian Martin, Brendan Gaffney, Nameer Kazzaz, Janelle Eagleton, Katarzyna Wojcikowska, Alan Foy, Kristina Paulauskaite, Bruna Natal, Anne Marie Campbell, John Jones and Laura Wilson.


If you’d like Blueface to share our insights with your management team or you’d like to share your input, please email us at


Thank you,

Brian Martin


Dec 12

Merry Christmas from all at Blueface!

Its Christmas jumpers all the way today in Blueface HQ as we head into the last weekend before the big day! Between the awesome Christmas Market here in the IFSC, and the fresh (non-rainy for once!) weather, we’re definitely in the festive spirit! We’ve got a few last bits and bobs to sort out here, but the charades tournament is definitely happening later!

Very best wishes for you and yours over the holidays! If you need us, we will have email-based support on the 25th and 26th of December, with phone and email contact from the 27th onwards, so we’re never too far away :-)

Over and out, see you all next week!

Dec 12

Take Part in our Survey to WIN an iPad Mini!

Blueface has launched the largest ever user-led research project on Business Communications in Ireland and we want to hear what YOU have to say! Take the Blueface Business Telecoms Survey and have your voice heard in a report on Business Communications in Ireland.

Data collected in this survey will inform the Blueface Business Telecoms Report, published on the 1st of February 2013, which will examine emerging innovations, potential areas of savings, and strategies for increasing productivity that can be identified as the business communications sector evolves. This report will provide businesses with an ‘industry insider’ viewpoint on business communications and a unique resource to assess their own infrastructure and processes.

To show our appreciation of your assistance in this very worthwhile research, we will present one lucky survey participant with an iPad Mini – the latest in mobile business-boosting communications technology.

Nov 12

Blueface Announces Expansion Into Italian Market

It was a very exciting day in Blueface HQ yesterday as we announced that we will be expanding our operations to the Italian market through the strategic acquisition of leading Italian cloud telephony provider, Kebu. After months of planning, we can now tell you that from Q1 2013, Blueface Italy will be providing the same suite of high-performance, low-cost cloud telephony services to Italian SMEs and Corporates, that we have been supplying to our customers in Ireland since 2004.

We are all so delighted to have the opportunity to bring our services to a new market where competition is strong and SMEs are as keen as ever to avail of cost advantages coupled with better communications solutions. We are particularly looking forward to working with the the fast-growing Italian high-tech start-up industry where demand for Blueface’s highly innovative and cost effective services is already particularly strong.

Our initial presence in Italy will be from our offices in Rome; with offices in Milan and Florence to come on-stream during 2013. This move into Italy marks the first step of Blueface’s European expansion plan and we have a lot more planned so stay tuned to our blog to hear it first!

If you would like more information about Blueface Italy, please contact or call us in Dublin on 01-524 2000.


Oct 12

Bluefaces, Tired legs, but no complaints about the weather. The Big ‘C’ Cycle.

On a beautifully fresh morning in September a large group of charitable cyclists ascended on Sandymount’s Strand Road to partake in the Blue September Big C cycle, proudly supported by Blueface. This is their story.

The Blueface team convoy arrived at about 7:15am to set up the registration, stock the water station and pack goodie bags for after the event. A special thank you to GoCar Dublin for providing us with Pace cars and a utility Transit Van to pick up any weary cyclists and to transport water and snacks around the route. The groups began arriving and right on queue the Garda Motorcycle Unit showed up to accompany us safely through Blackrock, Dalkey and Killiney.

The Peleton made its way from Sandymount up along the beautiful south coast to Vico Road where they pushed their way to the summit of Killiney Hill. It was a huge relief to many to pass through the arches at the top of the hill, allowing them to decent quickly and gather their breath.

The team headed back towards the coastline at Sandymount where they parted ways with the Garda Motorcycle unit and continued on out through Clontarf and then to Howth. By this stage we’d worked up quite an appetite and the wonderful people at Il Panorama Cafe served up a selection of fantastic sandwiches and snacks for us to enjoy. This is where we took the opportunity to get to know each other, expressing bike envy at the different Trek, Fuji and Bianchi bikes on show.

After taking some time for merriment, stretching and a few poses for photographs we mounted our saddles, albeit with a little less vigour than at the start, and headed back to Sutton Cross to head out the coast road towards Malahide. The group turned the corner at Starbucks, grabbed some water and then it was a final dash back to Sandymount via Clontarf and East Wall with all parties arriving back smiling and in one piece. The success of this event has to come down to the time given by the Volunteers, Will and Stephen (GoCar), Dennis and Eric our Northside Honda Goldwing Outriders, Cristina our Photographer on the day (Thoughtbox), Alison (Blueface) and last but not least the Local Gardai from Blackrock Garda station for supporting us throughout the day.

The beautiful afternoon sunshine only added to the already great feeling of finishing the cycle together.

We at Blueface would like to thank everyone who got involved with the cycle, especially the sponsors MotionFox, Kedington, Jobbio, and our Transport partners GoCar for providing support vehicles for the event. All the cyclists would also like to thank the owners of Il Panorama Cafe for the delicious lunch they provided for us during our rest stop.

Post Event Pic with the Kedington crew.

Feb 12

Blueface Mobile. Officially launched by an Taoiseach Enda Kenny TD.

An Taoiseach, Enda Kenny TD spreads the word about Blueface Mobile with Blueface CEO, Alan Foy.

Wednesday the 22nd February marked the beginning of an exciting new venture for us as ‘Blueface Mobile’ was launched by An Taoiseach Enda Kenny at a much-anticipated event staged in the elegant surroundings of the Hibernian Club on Stephens Green, Dublin. The launch was very well attended and guests included a number of high-profile figures from the Irish telecommunications and technology sectors.

Blueface Mobile is the first mobile service tailored exclusively for business users in Ireland and reflects the realities of modern business both at home and abroad. We have been working on the service and all of the features that go with it for over two years and we are confident that we have designed a package that will actively assist businesses to grow and improve their communications. Blueface Mobile customers will be able to choose from both pre- and post- pay options, and will be able to purchase SIM cards and/or handsets independently as required.

Speaking at the event, CEO of Blueface, Alan Foy, emphasised that the core aim of Blueface Mobile is to empower Irish businesses by  delivering an innovative telecoms service that is better and more cost efficient than anything else currently on offer in the market. He went on to comment: “Blueface Mobile represents one of the new innovations in telecommunications. Today we can offer a business grade mobile service with features and services unparalleled in the Irish market. Blueface will deliver a truly unified telecoms proposition and will manage business communications across landline and mobile in a fully converged, unified way – one voicemail, one call management portal and one bill are just for starters.”

We were delighted to have An Taoiseach Enda Kenny as our guest of honour on the day and he very perceptively identified Blueface as part of the “emerging generation of Irish entrepreneurs who are embracing modern technology, seeing opportunities and creating ventures that have the capacity to enhance competitiveness, and create jobs”.

Blueface Mobile will initially be offered exclusively to existing Blueface customers, to add to their existing services and to thank them for their loyalty to Blueface over the last few years; the company is proud to have a low client turnover rate and the development of Blueface Mobile has been strongly influenced by the input and feedback of our customers.

Over the coming months, Blueface will extend Blueface Mobile to new customers and we are also very excited to be going into partnership with the most trusted retailer in the Irish mobile market, Carphone Warehouse. To us, this partnership reflects one of the key elements of the Blueface brand; empowering customers to get better services and cut their costs by offering them a more intelligent telecoms solution.

If you would like to get some more information about how Blueface Mobile could help your business, check out our website at or give our Sales team a call on 01-524 2000.

Nov 11

Blueface and Panasonic strengthen relationship further.

Blueface, Ireland’s leading internet telephony provider has teamed-up with Panasonic Solution Company Europe (PSCEU) to provide an exclusive new offer on the Panasonic KX-TGP500 cordless SIP phone system that brings together the advantages of modern internet HD VoIP voice calls, business phone functionality and easy web based administration.  The exciting new offer means that when customers purchase one KX-TPA50 handset, they will get a second handset free of charge. The KX-TGP500 SIP phone system is an ideal telephone solution for SME’s and sole traders operating in a small office home office (SOHO). The system can be used for business calls with the second handset serving as the dedicated household phone.


For just €99 (ex VAT) buyers receive a Panasonic KX-TPA50 handset along with the KX-TGP500 base unit with one included KX-TPA50 handset. For situations where more than two handsets are required, customers may purchase additional systems with the two for one offer also applicable for multiple purchases.


“This is a win-win deal for Blueface customers who can avail of the low-cost and flexible telephone solutions we provide along with the two smart Panasonic user- friendly handsets,” said Alan Foy, CEO, Blueface.


We are pleased to team up with Blueface to bring this unique offer to SMEs and the home office market,” added Bob Mercer, Area Sales Manager at Panasonic. “This initiative is an indicator of Panasonic’s development in the provision of telecommunications solutions and Blueface, who are a forward-looking innovative telecommunications company provide an ideal partner for us.”


The KX-TGP500 SIP phone system offer which is exclusive to Blueface customers comes with support for three simultaneous network conversations, support for up to eight SIP registrations and a hands-free speaker phone on cordless handset.

Nov 11

Blueface ranks in Top 20 Fastest growing businesses 2011 – Deloitte Fast 50 awards.

Blueface Nov 16th Special PAYG Offer

Blueface today announced that it ranked number 16 in the 2011 Deloitte Technology Fast 50, a ranking of the 50 fastest growing technology companies in Ireland. Rankings are based on average percentage revenue growth over five years. Blueface acquired a substantial number of business customers during this period, which has helped create significant growth for the company.

The Fast 50 programme, now in its twelfth year in Ireland, ranks the fastest-growing technology companies in the Republic of Ireland and Northern Ireland. This year, there are 14 companies from Northern Ireland in the ranking. The average growth rate of the Fast 50 companies named in this year’s ranking is 674%

To Celebrate our 16th Place position we want to give all our business and residential customers a 16% bonus on all PAYG credit purchased on November 16th. Simply log into your account, select the amount of credit you wish to purchase and you’ll immediately receive  16% Bonus on whatever value you top up by. On Behalf of all the Blueface Team we would like to thank all our customers, both new and existing, for their continued support. Let’s hope for even more success next year!



Sep 11

Blueface is pleased to announce the appointment of Nameer Kazzaz as new CTO.

Blueface, Ireland’s leading IP telephony provider has appointed Nameer Kazzaz as Chief Technology Officer. Together with the Blueface engineering team, Nameer will be responsible for delivering the Blueface technology roadmap and unified communications offering.

Nameer Kazzaz is one of Europe’s leading VoIP experts, with over 12 years experience in both the private and public sectors, with a special interest in open source technology and its application to both traditional and the emerging Cloud Telephony.

Before joining Blueface, Nameer  previously held senior roles in  PlanNet21 and Smart Telecom and has consulted on many VoIP and network security projects in the public and private sector.

During his career in the telecoms sector, Nameer was responsible for the introduction of one of the first mobile VoIP networks, and deployed some of the largest soft-switch environments in the world. He is also a regular contributor to global conferences on the subject of IP telephony, Security, Enum, Next Generation Networks, IMS and Voice services.

Educated in Iraq and England, Nameer holds multiple qualifications in computer science, electronics and engineering.